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Artificial Intelligence Solutions

Agentic applications and industry use cases.

Agentic applications represent the next frontier of business automation. Unlike traditional AI tools that require constant human prompting (like standard ChatGPT), Agentic AI systems operate autonomously.

You give them a high-level goal, and they break it down into steps, select the right tools, execute the tasks, check their own work, and collaborate with other agents to finish the job. By moving from simple “co-pilots” to autonomous agents, businesses are shifting from manual task management to pure oversight.

Explore AI Agents Studio
Artificial intelligence solutions for business

Use cases by business function

Select a function to see where AI is applied.

Customer Experience & Support

  • GenAI Chatbots & Virtual Assistants: Provides 24/7 automated tier-1 customer support that handles complex inquiries using natural language processing rather than rigid, rule-based scripts.
  • Omnichannel Sentiment Analysis: Analyzes incoming customer emails, reviews, and support tickets in real-time to detect frustration levels and prioritize high-value accounts.
  • Hyper-Personalized Recommendation Engines: Tracks browsing behaviors and history to dynamically serve custom product suggestions, boosting average order value (AOV).

What an AI agent actually does

Four examples of agents carrying a task from start to finish, and asking a person only when needed.

Customer Support & Issue Resolution

  • A tier-1 customer support agent handles a complex refund request.
  • Instead of just drafting a polite reply, the agent checks the company’s database to verify the order history, queries the shipping carrier’s API to check tracking data, applies the internal refund policy logic, issues the refund via Stripe, and drafts a confirmation email to the user.
  • It only pings a human if the refund amount exceeds a preset threshold.

Autonomous Lead Generation & Sales Outreach

  • A continuous loop of identifying, qualifying, and contacting potential clients.
  • A Research Agent continuously monitors industry news and LinkedIn to find companies matching your target profile. It hands the lead data to a Qualifying Agent, which checks the prospect’s tech stack and funding history.
  • Finally, a Copywriter Agent drafts a highly customized email based on the prospect’s recent public announcements and schedules the sequence.

Financial Auditing & Reconciliation

  • End-of-month book closing and discrepancy fixing. An agent pulls bank statements, matches them against internal invoices in software like QuickBooks, and flags missing entries.
  • When it finds a mismatch, it doesn’t just issue an alert—it automatically drafts an email to the responsible vendor or employee requesting the missing receipt, tracks the reply, and uploads it once received.

Procurement & Supply Chain Management

  • Maintaining inventory levels without overstocking. An inventory monitoring agent flags that warehouse stock is low. It spins up a Negotiation Agent to email three pre-approved vendors for quotes.
  • It aggregates the vendor quotes, compares them against historical pricing, picks the optimal vendor, drafts the purchase order, and leaves it in the manager’s dashboard for a final one-click approval.
A finger touching an AI interface

Bring one process. We will show what an agent can do with it.

A short conversation is enough to tell whether an agentic approach fits.

  • Works inside Oracle Fusion applications
  • Guardrails and approvals built in
  • Measured against time and cost saved

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